House Buyer Bureau

Requirements

As HBB grew and the number of customers and staff increased, it became clear that additional IT support was required. Mason Infotech was then a supplier of some of the services required, having provided internet access, security appliances and telephony.

Our bid to manage the desktop and server requirements was accepted by HBB in June 2019 and we've been supporting and developing the use of ICT since. With some 30+ users on M365 and a heavy reliance on both cloud-based CRM applications and more traditional server-based accountancy packages, the business faced all the usual challenges going into the pandemic and developing 'home working' as the norm.

The Challenge

Home working during the pandemic was a major change for most organisations, but for HBB, with the regulatory requirements and the high degree of communications required to conduct business, even more so.

Attracting and retaining new talent during the lockdown had to be achieved remotely to help with the business's expansion plans. Safe storage and controlled access to confidential information were also a must-have for the group.

The Solution

Mason Infotech was able to migrate HBB to M365 to enable easy home working. Microsoft's Office 365 was also provided.

With the additional security options provided with M365 and using SharePoint to create a structured and secure repository for all confidential communications, HBB were able to adopt a very flexible working environment.

Add to this a telephony solution that allowed all employees to continue working at home, or elsewhere, in exactly the same way as if they were in the office. This solution is now providing the required flexibility for people to adopt the hybrid working so many companies are moving to.

Our continued remote management and support services ensure that all PC's, laptops and servers receive the required updates from Microsoft to maintain security and device performance.