Hosted Voice in the Contact Centre
Traditional Call Centres are now becoming Contact Centres, offering clients the option of contacting via text, web chat, social media and traditional voice. Our Hosted voice platform sits very comfortably in this space and can help provide all the features to manage agents and inbound/outbound calls for both on premise staff and those wishing to work remotely.
set of functional real time and historic management information services
provide complete insight into how you are serving clients and how your business
is performing. The ability to scale for seasonal variation is easily achieved,
as is working across multiple locations. Our Cisco
Broadsoft platform is recognised globally as a leader in Unified Communications
technology. Used all over the world by some 500+ service providers, supporting
millions of users, over 40 million to date in fact!
We have helped a number of our clients move away from the traditional PBX supported call centre to the hosted voice environment. We've included a couple here for you to view.
Belfor achieved the best of all worlds with cost reductions, service improvements and higher levels of customer service with their latest IT deployments.
Rutland County Council
The Council had to move quickly to react to the pandemic in 2020 when circumstances dictated that all staff work away from the office. We provided a solution that not only solved the immediate issues but formed a platform for future working for all staff, wherever they chose to work.