We make it easy to get the answers you need and manage all aspects of your IT and communications quickly and efficiently.
Our full-service IT customer support portal is our solution to ensuring best-in-class service for our clients with direct access to our support team and complete management of your IT and communications.
We're determined to deliver better service and faster resolution times to our clients so they can run their businesses smoothly.Access your portal
- A broad portfolio of services
- 24/7 reporting of all support requests, regardless of location
- Direct conversation with technicians working on your query
- 24/7 access to all previous requests and knowledge base articles
- Fully digitised process from enquiry through quotation to order placement
- Project management of all open orders and development projects
- Access managed and controlled by you for your company
- Customisable to help request and query reporting and aid quicker resolution
"Mason Infotech's client portal is easy to use and quick to navigate. As a fast-paced digital agency, it's more efficient for us to submit a ticket for support and keep track of communication through the portal. The team at Mason are always fast to resolve any problems and great to work with."
Marc Swarbrick, Director at Abstrakt