Unified Communications | Mason Infotech

Unified Communications

Fully integrated communication services

Unified Communications (UC) delivers cost savings, improves collaboration, facilitates business continuity, and simplifies business administration. UC is the telecoms industry's umbrella term to describe the integration of the telephone into an integrated communication service. Instant messaging, audio, video, web conferencing and presence information can now all be bundled into one solution, and it's changing the way we work.

Many traditional telephone systems support UC solutions, but it's also a big part of 'hosted telephony,' or cloud-based telecoms systems that use IP Voice technology that are emerging on to the market. Either way, your UC solution can be built on existing, traditional, telephony features. Adding more advanced features is simply a question of acquiring the appropriate licenses at the right time.

When it comes to choosing which solution you need, there is no right or wrong, whether you opt for more traditional premises-based systems or solutions that use cloud based, VOIP technology. What's important is choosing what's right for your business, and that's where Mason Infotech comes in. Mason Infotech have been an Avaya partner for many years, and our new relationship with Broadsoft allows us to offer a wide range of telecoms solutions - both traditional and cloud based.

Hosted Telephony

Drive business growth, improve efficiency and maximise customer service with the award-winning Hosted Telephony System from Mason Infotech.

Mason Infotech's Hosted Telephony is a virtual telephone system providing advanced cloud phone system features without the cost of installing a telephone system on-site. All service is driven from our secure and highly available cloud network, meaning we can support your office and workers around the UK and worldwide with the same features and numbers. Users at home or in different locations have the same features, with presence tools to message each other and see their colleagues’ availability. All Mason Infotech Hosted Telephony users can work together as if they were in the same room.

All the key features you would expect to find are available and extend to call recording and call centre functionality if required. Administration of moves and changes couldn't be simpler and, as the service is based on a monthly subscription, it's as flexible as needed.

Avaya IP Office IP500 Communications Server

Our Avaya IP Office solution is a highly flexible communications service that can serve anywhere from 5 to 3,000 users, across up to 150 locations.

Avaya are a global provider of IP based communications solutions and the Avaya IP Office has been a market leader in the UK for a number years. Our relationship with Avaya extends back over 15 years so we've had plenty of time to become familiar with this solution.

As you would expect the Avaya IP Office is completely IP based and very capable of offering the latest collaboration services.

Supporting you at every stage

Unified Communications solutions are developing at an ever increasing pace. It's essential to provide the correct infrastructure to ensure any UC implementations are successful.

Our team

Supplying telephony and Unified Communications solutions is in our DNA, it's where we started from over 16 years ago. Broadsoft and Avaya are core to our portfolio and we continually strive to make sure our knowledge in this area is the best it can be. Meet the team that can help with all your Unified Communications requirements.

Our Team

Proof of delivery

In a competitive industry, customer retention and loyalty are critical to our success. Most of our clients' stay with us well beyond their initial service period. Many have been with us right from the very start of our business. Here are a couple of examples that demonstrate our approach to service and relationship management.

Let us guide the way

Of course, if you’re not sure which service or solution is best for your business, get in touch with us. We’re more than happy to provide expert advice to help you decide which service you need.

Get in touch