Unified Communications | Mason Infotech

Unified Communications

Fully integrated communication services

Unified Communications (UC) delivers cost savings, improves collaboration, facilitates business continuity, and simplifies business administration. UC is the telecoms industry's umbrella term to describe the integration of the telephone into an integrated communication service. Instant messaging, audio, video, web conferencing and presence information can now all be bundled into one solution, and it's changing the way we work.

Many traditional telephone systems support UC solutions, but it's also a big part of 'hosted telephony,' or cloud-based telecoms systems that use IP Voice technology that are emerging on to the market. Either way, your UC solution can be built on existing, traditional, telephony features. Adding more advanced features is simply a question of acquiring the appropriate licenses at the right time.

When it comes to choosing which solution you need, there is no right or wrong, whether you opt for more traditional premises-based systems or solutions that use cloud based, VOIP technology. What's important is choosing what's right for your business, and that's where Mason Infotech comes in. Mason Infotech have been an Avaya partner for many years, and our new relationship with Broadsoft allows us to offer a wide range of telecoms solutions - both traditional and cloud based.

Cisco Webex Teams

The new way of working requires teamwork and involves distributed teams spread across time zones. Collaboration in real-time and in virtual work spaces is more important than ever. Technology designed to keep us connected ends up creating silos with app and device compatibility compromising team communication. We need a solution that's focused on what it really takes to bring teams together in this new world of work.

Cisco makes working together what it should be-intuitive. With Cisco, distinctions like actual or virtual, near or far, laptop or smartphone, in-meeting or in-between, don't matter. Teams can work faster, smarter and more effectively than ever-with the security, tools and support they need. Collaboration, yes. Compromise, no.

With Cisco Webex Meetings, distinctions like actual or virtual, near or far, laptop or smartphone, don't matter. With Cisco Webex Teams, the ability to work with whoever you want, on whatever you want, whenever you feel like it, helps keep teams connected and moves work forward. No matter who's on a team or how many teams are working at once, they all get same level of security and performance they need to be at their best.

Try WebEx Teams for free. Download the App here

Click here to learn more about WebEx Teams

Hosted Telephony

Drive business growth, improve efficiency and maximise customer service with the award-winning Hosted Telephony System from Mason Infotech.

Mason Infotech's Hosted Telephony is a virtual telephone system providing advanced cloud phone system features without the cost of installing a telephone system on-site. All service is driven from our secure and highly available cloud network, meaning we can support your office and workers around the UK and worldwide with the same features and numbers. Users at home or in different locations have the same features, with presence tools to message each other and see their colleagues’ availability. All Mason Infotech Hosted Telephony users can work together as if they were in the same room.

All the key features you would expect to find are available and extend to call recording and call centre functionality if required. Administration of moves and changes couldn't be simpler and, as the service is based on a monthly subscription, it's as flexible as needed.

Sophisticated Features
Our modern business Hosted Telephony system features make your team more responsive to customers. Time of day routing, centralised reception, hot desking, one number, mobility, presence, instant messaging, video calling, outlook integration and other advanced cloud PBX features are all available.

Admin Made Easy
Our Uboss web portal allows you to make changes to your Hosted Telephony whenever you want to. This can simply be changing some call forward settings, adding or removing users or running MIS reports on your current calling patterns.

International Numbers
New customers can keep their existing telephone numbers when moving to our Hosted Telephony service and easily add numbers from any region in the UK and most cities around the world. Need a Paris number for a promotion? No problem.

Call Recording
All Hosted Telephony users can add our advanced call recording service for evidential and customer service purposes. Even better, you can pause and resume recording when credit card details are being given for total peace of mind and for PCI compliance purposes. Any recorded calls are available almost immediately in the Uboss portal to users with the correct permissions for playback and download.

Stability and Upgradeability
All service is driven from the Mason Infotech Cloud – a central repository housed in secure, redundant data centres to give you the reliability and stability that is critical to your business. We continually develop and upgrade the Mason Infotech cloud Hosted Telephony system to give you the latest technology options and features. So don’t worry about the future. In three years’ time the Mason Infotech Hosted Telephony system will be as current as if you had installed it the previous week.

If you'd like to know more about our hosted voice proposition please contact one of the team by completing the form here

Click here to learn more about Broadsoft's hosted voice solution

Supporting you at every stage

Unified Communications solutions are developing at an ever increasing pace. It's essential to provide the correct infrastructure to ensure any UC implementations are successful.

Our team

Supplying telephony and Unified Communications solutions is in our DNA, it's where we started from over 16 years ago. Broadsoft and Avaya are core to our portfolio and we continually strive to make sure our knowledge in this area is the best it can be. Meet the team that can help with all your Unified Communications requirements.

Our Team

Proof of delivery

In a competitive industry, customer retention and loyalty are critical to our success. Most of our clients' stay with us well beyond their initial service period. Many have been with us right from the very start of our business. Here are a couple of examples that demonstrate our approach to service and relationship management.

Let us guide the way

Of course, if you’re not sure which service or solution is best for your business, get in touch with us. We’re more than happy to provide expert advice to help you decide which service you need.

Get in touch