Greater control over call routing.
Better reporting functions.
Improved customer service.
Reduced operating costs.
Reduced lead times.
Driving Standards Agency
"It's been a pleasure working with Mason Infotech on the project. They are professionals and everything in the project has run smoothly. This investment in communications technology will help us to deliver a high quality service to our customers."
Ed Fotheringham, Telecommunications Manager
Driving Standards Agency (Nottingham)
Newcastle, England – The Driving Standards Agency (DSA) is responsible for testing all drivers in the UK. It provides a facility for people to obtain a driver’s licence and delivers more than 1.5 million theory tests in 158 centres, 1.8 million practical tests for car drivers, 84,000 vocational tests and 105,000 motorcycle tests each year. All these tests are booked online or through DSA’s call centre, which handles between 5,000 and 10,000 calls per day.
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