Belfor Relectronics (UK) Ltd
“We like the facilities the system offers us, such as hot-desking, hunt groups, and the voice-mail system. We have around 100 field engineers who call in from their mobile phones; their numbers are stored on our call centre system and then routed to the specialist call centre (to the agent who is handling the case). This saves time and ensures that the most appropriate person will take the call, with all the information they need at their fingertips”
Jamie Brennan, IT Manager
Belfor Relectonics (UK) Ltd
See the case study for Belfor Relectonics
