"Some of our earliest “consultancy” clients remain long term clients as we continue to help support and develop their telecommunications and IT Infrastructure. We’ve helped many businesses from Government Agencies looking to establish the very latest speech recognition technologies in a call centre environment, through to Chambers of Commerce looking to replace existing telephone systems and smaller businesses simply wanting to understand where they are."
"We’re more than a consultancy service, with many years of management and business experience. Think of us as your industry experts; identifying business needs, applying technology solutions and then supporting them."
Consultancy
Have you watched your communication costs grow considerably over the last year or two? Are you at the point where you are questioning the suitability of your existing telephone system or supplier? Or are you even looking at a broader project that involves your entire communications infrastructure, including mobile, voice and data?
It might be that you are looking for a simple audit to establish facts and provide a cost saving, or perhaps a more detailed project aimed at a specific requirement. Maybe you need a supplier or tender evaluation, or a detailed audit with assistance in formulating and delivering a long term strategy?
...whatever it is, we can help.
Traditionally, responsibility for telecommunications has resided between facilities management, finance and sometimes even with HR. More recently it is becoming the responsibility of the (normally) under resourced IT Department who are looking at this type of procurement and management for the first time. The pace of technological change in the telecommunications and IT industry is phenomenal, and this is compounded by the complexity, variety and constant change in the companies involved in the supply of this technology. All have their part to play but most only supply a small part of the overall solution. Technology that should be providing real benefit across the business can all to easily become a millstone around an organisation’s neck!
Telecommunications procurement decisions cannot be made in isolation. The need for integration with other business systems such as CRM (customer relationship management) or workflow applications and the possible use of IP Telephony (voice over IP) will mean the IT department if not already involved, will need to be. But the full benefit of any change will not be gained unless there is a full understanding of the business processes and the culture within the business as this is needed to embrace the technology and maximise the benefit to the business.
