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resolve disputes
demonstrate compliance
monitor quality
improve performance
share conference calls
Record: Call Recording
record
Record is designed to enhance your business by enabling you to deliver the best possible service to your customers.
By recording all telephone orders or discussions, you can quickly confirm back to a customer what was agreed. This enables any disputes to be quickly resolved and for the customer to be retained for future business. It also means the avoidance of time-consuming litigation.
- Record also works alongside your staff to help them develop their customer service skills as well as drive new sales through better telesales techniques.
- Record meets the regulatory requirements defined by the FSA and by other regulatory bodies. It is also updated regularly to ensure that it continues to meet the latest regulations as and when they change.
- Users can securely access Record both locally and remotely and review recordings that their security policy allows.
- Record works with businesses and call centres of any size, as well as multiple sites, to deliver the maximum benefit at the most cost effective price.
- Record is scalable from 4 to 480 ports per system.
resolve disputes
Find calls quickly and email an extract of the call to your client to confirm contract details.
demonstrate compliance
For many organisations it is necessary to show that that FSA rules have been followed.
monitor quality
Review calls to ensure that all clients have been dealt with professionally at all times
improve performance
Work with staff to develop their telephone and telesales techniques.
share
Share conference calls and online meetings with business colleagues.
