measure performance
monitor alarms
increase sales
improve performance
share information
Display: Wallboard
Display builds a bridge between your business and telecoms applications to show you up to the minute information about your performance.
Being able to see what is happening right now in such a visible and dynamic format allows you to identify any problems and rectify them quickly.
- Display is able to handle multiple inputs at the same time, which include live call data, XML output from business databases, RSS feeds, web pages, and IPTV and video feeds.
- When used in conjunction with Report call logging, Display creates and updates thousands of telecoms statistics that relate specifically to your business.
- Using Display’s powerful but easy to use layout editor, wallboard content can designed to meet the exact needs of the business, whether it be for a department or an individual user.
- Panels within the wallboard design can be set to change colour when certain limits have been exceeded, bringing critical areas to everyone’s attention instantly, which is when you need to know about them.
- Additional alarms can be set to notify specific users of exceptional items such as a long ring time or lost call.
- Display can be used as a stand alone application or in conjunction with other integrated applications within the Comms Suite for call recording, call logging and contact centre management, providing even more detail on your live business activity.
measure performance
Define your own performance objectives and have them monitored automatically and continuously in real time.
monitor alarms
Set alarms for exceptional events and be informed audibly, visibly and by email as to the problem.
increase sales
Set targets for individuals or teams for the number of calls to be made or answered in a given time, and see progress towards their goals visibly in real time.
improve performance
Srive positive change in your business by aiming to meet or exceed performance targets and by reacting quickly to any alarms that have been raised.
share
By sharing both business and external content (such as news feeds) with your teams, you can keep staff involved and highly-motivated to achieve common goals.
