Call Management
If you need to have detailed information on all your calls to improve customer service or improve efficiency and reduce costs then we can supply an Oak Telecom call management package. This allows us to offer a comprehensive suite of call management solutions from a cost effective single location implementation to a complex multi site solution. The detailed information provided has many uses and will aid decision making on network and resource requirements. Oak Telecom is one of the leading providers of call management solutions with over 18,000 systems installed throughout the UK.
report
Report is a powerful reporting solution for single and multisite business who want to take affordable call logging to the next level of sophistication. It has a full range of customisable reports for cost control, response management, traffic analysis, account code billing and much more! See more...
record
Record is a comprehensive extension and line side recording solution packed with innovative features to search, record, play and archive calls. Leading edge web technologies ensure that Record is the most powerful yet easiest to use call recording solution available. See more...
connect
Connect is a powerful integration tool that brings together business and telecoms data in real time and uses it to speed up call handling and to improve the quality of service offered to customers. See more...
display
Display is a powerful real time reporting engine as well as a motivational and presentation tool. Display provides a view of key factors affecting business performance at a glance, all displayed on large plasma screens and individual users’ PCs as required. See more...
