Our Virtual Help Desk solution can be completely customised to your requirements.
As an extension of your own IT Department we offer a simple and efficient way of handling
peaks and troughs in your business, or simply allow you to focus on your core business.
We can handle all your IT, telephony, mobile and infrastructure requirements.
Our Virtual Help Desk solution is a remote support and help desk designed for small and medium sized businesses support.
Using the latest customer relationship software (crm) and call handling software, we are able to create a solution customised to meet and exceed your requirements.
Virtual Help desk can be used to extend your current in house IT support facilities.
This can be on a continual basis, looking after a specific area of your business, or we could be engaged to deliver a particular roll out or upgrade programme.
Your users can engage with the Virtual Help desk by phone, email or by our completely customisable portal.
The Virtual Help Desk can carry your brand, logo and, as far as users are concerned, is part of your business.
Our reporting tools will give you a complete 24/7 view of how we are performing. We will agree a service level with you, and deliver it.
We can also develop specific solutions that can be published on the portal to help users to help themselves.
