Mason Infotech’s inbound is a telephony service that provides you with online access to a full range of call routing features and management information for geographic & non geographic inbound numbers.
Inbound Services
Customer contact is made easy with a Mason Infotech solution called "Inbound". Through powerful call routing features and easily interpreted graphs which provide a snapshot data of call activity.
Inbound is initially available as Contact Path which is ideal for single site businesses and Contact Point for multi sites/department organisations, who will benefit from additional call distribution capabilities.
The benefits of Mason Infotech's inbound:
Fast and easy online provisioning for you via a web based portal.
On-line management reporting with accurate information.
Provides the end user with the self control to manage translation changes & create routing plans. Available on most number ranges, 01, 02 and 08.
How does it work?
You can access the service online at www.myinbound.com. The intuitive user interface is used to validate new service plans. Using myinbound.com, users have access to Point my Number which provides a call routing console from which to create/edit and submit inbound call routing plans; and View my Performance which provides access to online call statistics such as how many customer calls are getting through and when the busy times are.
Contact Point offers Time of day/day of week Call routing and Divert on busy/no answer.
Contact Path provides additional Call routing determined by Date or CLI (telephone number) of caller and Call Distribution by % based routing or serial routing to create a hunt group across a team of people.
Who is it aimed at?
Business customers ranging from the Sole Trader to multi-site/multi-departmental organisations, who are looking to disperse inbound calls according to defined variables. By using the service on both geographic and non geographic numbers businesses have the choice to create either a local or national area presence.
