Unified Communications
Unified Communications are not a single product, but a set of products that provide a consistent unified user interface and user experience across multiple devices and media types. It is the integration of real time communication services such as instant messaging, telephony, video conferencing, data sharing, call control and speech recognition with non real time communication services such as voicemail, email, SMS and fax.
Unified Communications allow an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone.
If the sender is online according to the presence information and currently accepts calls, the response can be sent immediately through text, chat or video call.
Otherwise, it may be sent as a non real-time message that can be accessed through a variety of media.
Unified Communications is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It optimises business processes and enhances human communications by reducing latency, managing flows, and eliminating device and media dependencies.
