Every one of the estimated three million companies in the UK has a good reason to record their telephone calls.
Call Recording
The telephone remains the preferred method for customer contact. Email, web chat sessions and other forms of media are very important, but the telephone conversation allows for just that, a conversation.
Your business relies on the quality of these conversations, so being able to monitor, manage and improve the effectiveness of these conversations can be crucial in the success of your business. Recording and archiving these conversations has become a compliance requirement in some industries. However, the benefits of call recording for all types of business are now becoming more apparent. This applies to office, home based and mobile employees conversations.
Call recording can help a business in a number of areas;
Providing excellent customer service, paramount, if not critical to most businesses.
Training and coaching staff through the review of actual events and conversations.
Avoiding the problems of "who said what" and confirming a verbal transaction.
Share and broadcast information from conference calls etc with a wider audience, at a time appropriate to the individual or group.
Mason Infotech have implemented a range of call recording solutions from simple, single line solutions to very complex contact centre solutions to record and archive over 8000 calls per day. Pricing starts from as little as £125.00 and ranges up to £50,000+ for more complex solutions. We offer PCI compliant and FSA compliant solutions.
