Training

Using a telephone is second nature in today’s 'connected' world; after all, how difficult can it be to dial a number or simply pick up a receiver and start talking? However, a telecommunications system from Mason Infotech can offer you so much more.

Business is moving at a faster pace than ever before and our telephone systems can offer all the latest features to make sure that your staff are never out of touch. In addition to all the services you’d expect, like speed dialling and voice mail, our systems can offer much more – with auto and personal attendants helping with inbound calls, "twinning" desk and mobile phones to help locate people on the move, computer telephony integration to aid dialling and access to the many handset and system features available to name a few of the benefits available.

The team at Mason Infotech realise that your staff may have varying competencies or different requirements from their telephone system. That’s why we can offer training to your staff – either on a one-to-one or group basis. These team members are trainers first and technicians second, so they’ll bring your staff up to speed in a friendly, non-patronising manner. They can even help staff tailor their own system to their individual requirements.

We will leave an 'aide-memoir' relevant to each handset, which will meet all day to day needs. We will also provide a comprehensive 'System Guide'.

But we won’t just leave you in at the deep end. At Mason Infotech, we pride ourselves on our customer service, so we’ll be on hand – either by e-mail or phone to answer any queries that may crop up.