When you request assistance from our support team – whether by e-mail or telephone – the request is logged on the system and a unique reference generated.
How we do it
As communications is our business, you’d expect communications with our clients to be first rate, and you’d be right. You’d also not be surprised to hear that we rely on technology to achieve that. We believe we have an unrivalled customer service record and our customer retention levels are testament to that.
We have invested heavily in our Customer Relationship Management (CRM) system which offers us flawless Order Processing Systems and Support Management. We also use telephony as a simple and easy method to provide feedback on how well we are providing a service to our clients.
Dealing with support requests
When you request assistance from our support team – whether by e-mail or telephone – the request is logged on the system and a unique reference generated. The journey from reporting to rectification is scheduled and managed so that no issue, major or minor, is overlooked. You’ll be kept informed of progress throughout by e-mail and by telephone.
Order Processing
When you place an order, the management is very similar to support request logging. All the processes are automated by the CRM system so that nothing is overlooked. When your installation goes 'live' the transition is smooth and painless. And we do not leave you with state of the art communications technology and no idea of how to use it. We will provide all the necessary training, documentation and after sales support you require.
