IP Office helps small businesses think BIG.
Collaborate more effectively, boost productivity, reduce costs and seamlessly connect people and locations with IP Office 8.0
Benefits include:
Lower mobile phone call charges
Handle more calls with fewer people
A simplified, centralised administration system
Employees can work from anywhere
Increased availability to ensure you answer those important sales enquiries calls
Avaya IP Office 8.0
Our office phone, mobile phone, email, text and instant messaging services are all essential tools in the way we work today. The Avaya IP Office communications system provides you with a unified communications system to help ensure you're managing your communications effectively and efficiently.
Once you've chosen the right Avaya IP Office communications system, format for your business, you then simply select any additional user functionality you need from the following:
Mobile Worker
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Teleworker
Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.
Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.
More about Release 8.0...
The biggest change with Release 8, from previous systems, surrounds the mobility apps and the overall direction Avaya is taking the IP Office product suite. The next few years will see the rapid decline of the desk set, as users migrate to alternative mediums for their communications. While that migration will include increased communication via PC, to a much larger extent it will mean the emerging dominance of mobile devices.The mobile phone is set to become the ubiquitous mode of communication.
It is estimated that by the end of 2012 over 50 percent of communication in the corporate world will be done through a device other than the desk set, the most dominant medium being the mobile phone.
The changes in IP Office Release 8 are geared specifically towards this change, emphasising enhanced mobility, office convergence and more importantly, providing full office functionality on your mobile phone.
Here are some of the changes you will find on IP Office Release 8:
1) The new One-X Mobile Preferred solution will provide integrated presence, IM, visual voice mail and conferencing, currently available on the Android phone with the iPhone and Blackberry to follow soon. It’s like having your office phone completely available on your mobile device.
2) New embedded Voice Mail Pro C110UC module –an alternative to the external PC running Windows XP, 7, Server 2008, this C110UC card will consume a full slot in the IP Office V2 cabinet and provide full advanced app capability on a card. No more need for a separate server.
3) New browser-based administration – Available on the Basic Edition (formerly known as the Essential Edition), extending to the Preferred Edition at a later date.
4) New Microsoft Outlook Plug-In – This will provide federated presence inside Outlook. You can now view the status of all of your users (busy, available etc…) from within the Outlook screen.
5) Salesforce.com Plug-In – Make and receive calls from within Salesforce.com, do screen pop-ups, and place calls on and off hold.
6) Enhanced One-X Portal. Our favourite app is getting even better, and yes it also works on a MAC. Beyond that, Avaya is adding Google calendar mining, presence, and an iGoogle style widget that will become available inside the One-X screen.
7) New Reports in CCR: Agent performance, an agent time card report, and custom reports with Microsoft Report Builder are all now included. In addition, both the coaching and the silent intrusion features should help with improving call centre efficiency.
Avaya Office Release 8.0 is probably the most significant release yet. Avaya has created a competitive, feature rich product that, at this point, surpasses every comparable communication suite on the market.
